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Why PIP ?


OVERVIEW
An energetic and experienced IT Consultant with superb customer interfacing skills and specializing in implementation, training, and quality assurance/testing of a variety of software applications. People, quality, and results oriented with strengths in balancing varied tasks, providing inspiration, and training clients during software transitions. Proven track record and talent for rapidly mastering new information and software applications for implementing, testing, documenting, reporting, and training to enhance customer satisfaction. Additional experience in creating custom documents, user manuals, and help files. Proficient in varied software and custom applications.
CREDENTIALS


2002 - Present: Independent IT Consultant - NW Natural: Portland, OR
  • Create security plans, conversion plans, implementation plans, mapping and Visio documents, and supplemental training materials.
  • Assist Project Managers during planning, execution, and completion phases of project life cycles.
  • Analyze current procedures, system, and business functions and create test plans, test conditions, and test scripts for test execution and presentation to management.
  • Guide software testing activities as test coordinator and assist with testing as needed.
  • Summarize, define, and document defects and communicate test results to team members, developers, management, and users.
  • Assist control room and compliance in review, analysis, and updates of policies, procedures, and other supporting documentation in preparation for inspection.
  • Managed Field Operations Project Team to combine multiple field manuals, update content as needed, and guide team members in formatting and completion of deliverables.
  • Assisted Sarbanes Oxley (SOX) Team in development of IT controls and policies surrounding security and change management.
  • Researched, interviewed, and documented SOX related security baselines for infrastructure and software applications.
  • Adapted the PeopleSoft test plan to meet SOX requirements by modeling testing around established PeopleSoft security roles.
  • Use Microsoft Office software, Remedy, Custom and Third-Party Vendor software for PC's, UNIX, and AS400 environments including software designed for field mapping and compliance, fixed assets, leakage, risk, land, and locate tracking, dispatching, platting, file scanning, construction work order management, etc.
2007 - 2009: Strategic Alliance Partner - AASONN: Naperville, IL
  • Provided consulting services as project leader on Human Capital Management (HCM) implementation projects at customer sites. Services were provided across industries including hospitality, transportation services, non-profits, ministry, retail, financial services, business services, computer software, engineering, banking, manufacturing, technology, etc.
  • Provided requirements gathering, configuration, implementation, documentation, testing, training, language translations, and trouble-shooting of SuccessFactors Professional Edition, SuccessPractices, and Enterprise applications as project leader on Human Capital Management (HCM) implementation projects.
  • Analyzed customer needs, developed and recommended best practices, and evaluated business requirements.
  • Used Microsoft Office software, XML, Custom web-based and Third-Party Vendor software.
2000 - 2008: Consulting Alliance Partner - CORT Software: Bend, OR
**************Previously Infinium Software, Bend Business Unit**************
  • Provided consulting services as a project leader on Human Capital Management (HCM) implementation projects at customer sites.
  • Provided billable requirements gathering, consultation, configuration, implementation, documentation, testing, training, and trouble-shooting of CORT Payroll and HR applications across industries including manufacturing, hospitality, healthcare, non-profits, government, media, property management, aerospace, etc.
  • Conducted custom on-site training of CORT Payroll and HR applications.
  • Mentored junior consultants and conducted shadow training.
  • Recognized revenue opportunities to backsell products and services to existing customers.
  • Completed special projects including writing test cases and summaries for the QA team, updating implementation manuals to new formats, and updating the demo database for new release.
  • Used Microsoft Office software, SQL, Custom and Third-Party Vendor software for PC’s.
1998 - 2000: Enterprise Systems Consulting (ESC): Portland, OR
  • Researched and tested more than 10 applications (Mainframe and Visual Basic 2-Tier) as a Y2K Test Analyst in the gas utility industry.
  • Created screen and report inventories for test planning, management review, and audit trail.
  • Analyzed current procedures and documented business functions, created test plans, test conditions, and test scripts for test execution and presentation to management.
  • Executed tests using Autotester to verify Y2K Compliance.
  • Summarized, defined, and documented defects and communicated test results to team members, management, and users.
  • Used Microsoft Office software, Autotester, DDTS, Custom and Third-Party Vendor software for PC's, UNIX, and AS400 environments including software designed for field mapping and compliance, fixed assets, leakage, risk, land, and locate tracking, dispatching, platting, file scanning, construction work order management, etc.
1993 - 1998: InfoPlex Corporation: Portland, OR
  • Developed, implemented, and executed internal testing processes, test plans, and record keeping that dramatically increased the quality of software deliverables.
  • Championed development of design documents and quality assurance techniques to prevent defects and build quality in software products being developed across industries including manufacturing, banking, government, etc.
  • Designed, implemented, and summarized postmortem questionnaires for use in improving future software projects.
  • Served as liaison between customers, co-workers, developers, and management.
  • Assisted customers in problem solving.
  • Detailed, clarified, and documented customer support requests while maintaining adaptability and flexibility to handle changing environments, interruptions, and multiple projects.
  • Planned, designed, created, and edited a variety of written materials including manuals, help files, test plans, design documents, reports, forms, and correspondence.
  • Reviewed and attended an initial training and demo of Mercury automated testing tools to prepare for a proposal to management.
  • Used Microsoft Office software, Crystal Reports, Doc-to-Help, Track Record, Custom and Third-Party Vendor software for PC's including software designed for contact management, waste tracking, refugee tracking, oil tracking, service link to help desk, purchase order tracking, project budget tracking, etc.

EDUCATION
Portland State University, Portland, Oregon Bachelor of Arts - Business Administration: General Management
  • Completed degree requirements in Human Resource Management.
  • Financed education through employment and scholarship.

CERTIFICATIONS
Spring 2001 to 2016 - Certified Payroll Professional (CPP)